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Terms & Conditions

Please read these terms carefully before using our website and services. By accessing this site, you agree to these terms.

Terms & Conditions

This website is operated by Total Claim. Accessing and using this website constitutes your agreement to the following terms and conditions. By accessing this site, you confirm your acceptance of these terms of use. Total Claim reserves the right to modify these terms and conditions at any time without prior notice. We recommend reviewing them periodically, as your continued use of the website signifies your acceptance of any updates or changes.

Private Use Limitation

This website is intended solely for your private, non-commercial use. You are expressly prohibited from modifying, copying, distributing, transmitting, displaying, performing, reproducing, publishing, licensing, creating derivative works, transferring, or selling any information, software, products, or services contained on this site.

You are solely responsible for assessing the accuracy and completeness of the information, services, systems, articles, and data provided (“content”). The content is for general informational purposes only and should not be interpreted as advice or relied upon in specific circumstances.

Limitation of Liability and Disclaimer

The content on this website is provided for general guidance only and does not constitute legal advice. The information and opinions expressed should not be relied upon or used as a substitute for professional legal advice.

While all reasonable efforts have been made to ensure the accuracy of the content, Total Claim makes no representations or guarantees regarding the accuracy or completeness of the information provided. Additionally, Total Claim does not authorise, represent, or endorse the accuracy or completeness of any information provided by third parties and accepts no liability for any third-party content displayed on this website.

This website is intended for use by UK residents, and the information contained within relates to the laws of England and Wales.

Warranty Disclaimer

The website is provided by Total Claim on an ‘as is’ basis. Total Claim expressly disclaims all warranties, express or implied, to the fullest extent permitted by law. This includes, without limitation, warranties relating to the accuracy of information, uninterrupted use, errors or omissions, delays, service termination, data loss for any reason, fitness for purpose, and non-infringement of third-party rights.

Liability Exclusions

To the fullest extent permitted by applicable law, and except in cases of death or personal injury arising from the negligence of Total Claim, the company excludes all liability for any claims, losses, demands, or damages of any kind arising from the use of this website. This includes, without limitation, direct, indirect, or consequential losses or damages, whether arising from loss of earnings, revenue, data, use, or otherwise. These exclusions apply regardless of whether such claims, losses, or damages arise in tort, contract, negligence, under statute, or otherwise.

Consumer Rights: If you are a consumer, your statutory rights are not affected.

Terms of Use

Total Claim may provide opportunities for you to share your ideas, comments, questions, and other communications through message boards, chat rooms, email, and other features. These systems must not be used for illegal or unethical activities.

Prohibited Activities

The following actions are strictly prohibited on or in connection with this website:

  • Defaming, abusing, harassing, stalking, threatening, or otherwise violating the legal rights of others
  • Transmitting any material that contains computer code designed to interrupt, destroy, or limit the functionality of any software, hardware, or telecommunications equipment (e.g., software viruses)
  • Posting or transmitting any unlawful, fraudulent, libellous, defamatory, obscene, pornographic, profane, threatening, abusive, hateful, or offensive content
  • Impersonating any individual or entity or falsely stating or misrepresenting your affiliation with any person or organisation
  • Posting or transmitting advertisements, solicitations, chain letters, pyramid schemes, investment opportunities, or other unsolicited commercial messages

Total Claim reserves the right to terminate your access to this website or its systems at any time and without notice for any reason.

Privacy Policy

Total Claim is committed to protecting your privacy. Upon receiving a written request, we will disclose any customer information we have collected about you. You will also have the opportunity to review and correct any information we hold.

Personal Information Collected

No personal information is collected while browsing the web pages or using systems on this site unless you specifically request us to contact you and voluntarily provide your personal information through an application requiring such details.

Links to Third-Party Websites

Links to third-party websites are provided for convenience only. Total Claim is not responsible for the content, accuracy, or availability of information on third-party sites and accepts no liability for any failure of these links to operate.

General

These terms of service are governed by the laws of England. By using this website, you consent to the exclusive jurisdiction of the English courts. These terms of service constitute the entire agreement between you and Total Claim and govern your use of the website.

Last updated: January 2025

Total Claims is a trading style of Elmwood Law Limited. Elmwood Law Limited is registered in England and Wales. Registered number: 14540208. Registered office: 14-16 Stanley Street, Liverpool, United Kingdom, L1 6AF. Elmwood Law Limited is a law firm authorised & regulated by the Solicitors Regulation Authority. SRA Number: 8004621.

You can claim for free without using a claims management company by contacting your lender directly. If your complaint isn't successful, you can refer it to the Financial Ombudsman Service for free.

For more information on the FCA's car finance investigation, visit the FCA's official statement.

Total Claims does not charge customers for its free eligibility check service.

In successful cases, Elmwood Law Limited charges fees of 18% to 36% (including VAT). A success fee will be deducted from each successful claim. If you cancel your claim after the 14-day cooling-off period, you may be charged for any work undertaken at the rate of £60 (including VAT) per hour.

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